Our 30-day money back guarantee gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with an exchange or full refund.
Our Return Policy
Your complete satisfaction with our product is guaranteed or items may be returned or exchanged within thirty days from when it was shipped, with a Return Merchandise Authorization. You will only pay for return shipping and insurance fees. To receive a return authorization on orders shipped within the United States follow the steps outlined below.
Please note that to be eligible for return, items must be in their original purchase condition, include all product documentation, and shipped within 30 days.
To expedite exchanging for different product, we recommend returning for refund and placing a new order. Please allow approximately 2 weeks for your refund to be processed.
If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at 800-377-2545. Please retain all packing materials unless instructed otherwise by Asian Gem Centre. Claims for damaged or missing items must be reported immediately or within 5 days of receipt of your order. Asian Gem Centre will not be responsible for lost or damaged returned shipments.
Please note: All of our stones are photographed at 50x, any altered state of the exterior or interior of the stone will be noticed. We have a very thorough inspection for every stone we receive back, and will not accept any variance.
Loose rubies or sapphires will not be accepted for a refund if they have been set, scratched, polished, chipped, fractured, weigh differently or have been altered in any way. We strongly recommend that you do not set your gemstone until you fully intend to purchase it.